Delivery & Returns Policy
At Tinker & Tangle, we take pride in carefully curating and preparing your items so they reach you in the condition you were expecting. Please take a moment to read our delivery and returns policy before placing your order.
📦 Delivery
UK Standard Delivery: From £3.95 (3–5 working days).
UK Tracked Delivery: From £5.95 (2–3 working days, fully tracked).
Dispatch Times: Orders are usually processed within 1–2 working days. During busy periods, dispatch may take slightly longer.
Delivery Partners: We use trusted couriers including Royal Mail, Evri and InPost.
🔄 Returns & Refunds
We want you to love your Tinker & Tangle finds. However, due to the unique, preloved, and vintage nature of many of our items, we operate a no returns / no refunds policy for change of mind or unwanted items.
We will provide a refund if:
The item arrives damaged.
The item is not working (for applicable products such as electronics, watches, or mechanical items).
The item is significantly not as described in the listing.
To request a refund:
Contact us within 48 hours of delivery at rob@tinkerandtangle.com.
Provide your order number, a brief description of the issue, and clear photos of the damaged or faulty item.
Once reviewed and approved, refunds will be issued back to your original payment method within 7–10 working days.
Please note:
Refunds will not be issued for items damaged through misuse or neglect after delivery.
Original delivery charges are non-refundable unless the item was faulty or damaged on arrival.
You may be asked to return the faulty item to us before a refund is processed (return postage costs will be covered by Tinker & Tangle).
💚 Our Promise
Every item we send is hand-checked with care before leaving our store. While many of our treasures have a story to tell and natural signs of age or wear, we’ll always make sure these are clearly described or photographed in the product listing so there are no surprises.
Thank you for supporting sustainable shopping with Tinker & Tangle!